Compassionate home care that helps you live life your way
Providing personalised domiciliary care and support to help individuals maintain their independence, comfort and quality of life in the place they call home.
Home care across Newcastle upon Tyne and the Tyne Valley.
What is domiciliary care?
Domiciliary care is support that comes to you. A trained carer visits your home at times that suit you and helps with the things that have become harder, so you can carry on living where you are most comfortable.
It can be a short visit each morning, a few hours of company in the week, or someone living with you around the clock. Your care is planned around your routines, your preferences and the people who matter to you, and it changes when your needs do.
Care at home can mean
- A morning visit to help you wash, dress and have breakfast
- Someone to collect prescriptions and remind you about medicines
- Company for a walk, a coffee or a trip to the shops
- A break for the family member who usually cares for you
- Support day and night from a live-in carer
Our care services
Choose one service or combine several. Visits can be as short or as long as you need, and your plan can change at any time.
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Personal care
Discreet, respectful help with washing, bathing, dressing, continence care and getting ready for the day, always at your own pace.
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Companionship care
Someone to talk to, share a pot of tea, go for a walk with or help you keep up the hobbies and outings you enjoy.
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Medication support
Reminders, prompting and help with medicines as agreed in your care plan, plus collecting prescriptions so nothing runs out.
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Respite care
Short-term care at home that gives family carers time to rest, travel or look after their own health, knowing their loved one is supported.
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Live-in care
A carer who lives in your home to support you through the day and give reassurance at night, as an alternative to moving into a care home.
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Dementia care
Patient, consistent support for people living with dementia, built around familiar routines, surroundings and the things that bring comfort.
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Daily living assistance
Help getting up and going to bed, preparing meals, eating well, doing the shopping and getting to appointments.
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Home support
Light housework, laundry, changing beds and keeping on top of things, so your home stays comfortable, tidy and safe.
Why choose us?
Good care is personal. These are the commitments we make to every person we support and to their family.
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Care planned with you
We start by listening. Your care plan is written with you and the people you choose, and reviewed as your needs change.
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Familiar faces
We aim to introduce you to a small, consistent team of carers, so the people at your door are people you know.
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Your routines, respected
How you take your tea, when you like to get up, what you would rather do yourself: the small things are part of the plan.
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Dignity on every visit
Our carers treat your home as your home, and treat you with patience, kindness and respect.
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Families kept in the loop
With your permission, we keep the people close to you informed, and you will always know who to contact with a question.
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Local to the North East
Our office is in Newcastle upon Tyne, and our care is for people across the city and the Tyne Valley.
How our care process works
From your first message to your first visit, here is what to expect.
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Step 1: Send us an enquiry
Tell us who needs support and what kind of help would make a difference. It only takes a few minutes.
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Step 2: We reply by email
A member of our team replies to arrange a time to talk through your situation and answer your questions.
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Step 3: We meet and plan together
We visit you at home to understand your needs, routines and wishes, then agree a personalised care plan with you.
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Step 4: Your care begins
Your carers start supporting you, and we review your plan with you regularly so it keeps fitting your life.
Who we support
Our care is for adults who want to keep living at home, and for the families who support them.
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Older people living at home
who would like a hand with everyday tasks, or the reassurance of regular visits.
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People living with dementia
and their families, with care that adapts as needs change.
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People coming home from hospital
who need extra support while they get their strength and confidence back.
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Adults with a physical disability or reduced mobility
who want help that fits around their independence.
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People living with long-term conditions
who need support to manage day-to-day life at home.
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Family carers
who need a break, or someone to share the care with.
Let’s talk about care at home
Tell us what you are looking for and we will reply by email to arrange a conversation. Making an enquiry does not commit you to anything.
Prefer to write to us directly? Email info@tynevalleycare.co.uk